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H P R E V E R B G 2 O M N I C E P T E D I T I O N FAQ
Enhancing VR applications & experiences by capturing the human condition to positively impact training, wellness, research, and design outcomes.
CAN YOU PURCHASE THE HP REVERB G2 OMNICEPT EDITION WITHOUT HP OMNICEPT?
Yes, customers can purchase the HP Reverb G2 Omnicept Edition without purchasing the full HP Omnicept SDK. Eye tracking, sensor data, and inference information require integration into VR software. The headset will distinguish itself when used with software that support its additional features. When the headset is used with supporting 3rd party software, there is no extra expense beyond the hardware. There is some additional expense if you are developing software and need access to the Omnicept developer tools, although direct sensor data and eye-tracking APIs
(application programming interfaces) are included standard as part of the Omnicept Core SDK, available for free in all countries the headset is sold.
WHAT IS SPATIAL AUDIO?
HP VR Spatial Audio is an immersive & life-like sound environment in your VR applications where users perceive sound sources to originate from objects relative to where they’re at in the virtual environment. Perceptually, people rely on subtle differences in the way sound reaches their left ear vs. their right ear to localize where a sound is coming from. These subtle differences between ears are known in the audio community as Head-Related Transfer Functions (HRTFs). HP VR Spatial Audio uses a unique Machine Learning approach to predict in real time the optimal HRTF for each sound source in the scene. Our ML approach provides a more realistic and natural sound localization that creates a personalized audio experience for a diverse and varied population of users.
WHY WOULD A CUSTOMER PURCHASE THE HP REVERB G2 OMNICEPT EDITION WITHOUT HP OMNICEPT?
A big benefit to the headset is leveraging the sensors for eye tracking purposes, knowing where someone is looking in an experience can be incredibly insightful to understanding outcomes. Additionally, some customers may want to purchase the headset now in order to future-proof their VR solution if they plan to integrate the Omnicept SDK into their software in the future.
IS HP REVERB G2 OMNICEPT EDITION THE EXACT SAME HEADSET AS THE HP REVERB G2 VR HEADSET JUST WITH SENSORS?
No, the HP Reverb G2 Omnicept Edition also includes new features like a ratcheting headband for quick and easy adjustment of the headband, a PU leather face gasket in the box, and eye tracking capabilities.
DOES THE HP REVERB G2 OMNICEPT EDITION SUPPORT HAND TRACKING OR GESTURE RECOGNITION?
No, however, our headset and controllers provide increased tracking compared to our previous generation. It comes with 4-camera tracking enabling roughly 90% of all possible arm movement to be tracked.
WHAT IS FOVEATED RENDERING AND WHY IS IT IMPORTANT?
With foveated rendering, the HP Reverb G2 Omnicept Edition can discern where the user’s center of gaze lies and focus GPU rendering workload around the area of gaze to increase image quality. This results in reducing the image quality in the peripheral vision, freeing up GPU render workload. Get more of the graphics horsepower into the area of focus for a better visual experience with a “VR Ready” GPU. We’ll be enabling this via either.
Note: Foveated rendering applications must be built and compiled with the HP Omnicept SDK or NVIDIA® VRS. Only compatible with Unity.
WHAT IS FLASHLIGHT MODE AND HOW DOES IT WORK?
Flashlight mode is a feature enabled through Windows Mixed Reality that allows a user to make use of the tracking cameras on the headset to see a real-time video feed of the real world through a small ‘window’ that you can direct with the controller. While the image of the real world shown in flashlight mode is in black and white, this can be useful for quickly seeing real-world objects (and walls) without needing to take off the headset.
DO YOU NEED TO CALIBRATE THE EYE-TRACKING AND IPD FOR EACH USER?
Yes, although not required for eye tracking to work, we recommend an eye-tracking and IPD calibration be done for a new user when they put on the headset for most accurate results.
CAN HP REVERB G2 OMNICEPT EDITION SUPPORT STREAMVR TRACKING?
No, SteamVR tracking is not officially supported by HP or Valve on the Reverb G2 or Reverb G2 Omnicept Edition at this time.
ARE THE SENSORS USER REPLACEABLE?
No, the Omnicept edition sensors are integrated into and calibrated with the headset at production.
DO I NEED ANOTHER TOBBI EYE TRACKING LICENSE TO USE HP REVERB G2 OMNICEPT EDITION EYE TRACKING?
No, the Omnicept SDK will handle all eye-tracking.
IS THE FACE CAMERA CAPABLE OF 3D IMAGES?
Yes.
IS THERE A SPECIFIC ORDER I SHOULD FOLLOW TO CONNECT MY HEADSET CABLES TO A PC?
IT IS RECOMMENDED TO DO IT IN THIS ORDER:
HOW DO I KNOW THE CABLES ARE COMPLETELY PLUGGED IN?
CAN I DO A FREE ROAM OR LARGE-SCALE ROOM SET UP? HOW DO I SET UP FOR A FREE ROAM EXPERIENCE?
The tracking system on the HP Reverb G2 VR Headset is designed to work in an area where you have an unobstructed view of your walls and floor. Large scale experiences, such as where you pass between rooms or hallways and see many different walls, requires an external tracking system. There are many external tracking systems available, such as those manufactured by Mo-Sys, OptiTrack, Vicon, and PhaseSpace.
HOW DO I ADJUST THE INTERPUPILLARY DISTANCE (IPD) OF THE HEADSET?
Use the mechanical IPD adjust on the bottom-left of the HP Reverb G2 headset. Adjust the distance between the lenses until you achieve the greatest visual clarity.
WHAT SHOULD I DO TO GET A CRISPER IMAGE?
There are a few things you can try if you feel that your display looks a little blurry:
If you need glasses or contacts, you’ll need to wear them when using the device.
ARE THERE GOOD OPTIONS TO MAKE THE HP REVERB G2 HAND CONTROLLERS RECHARGEABLE?
The only option currently is to use rechargeable AA batteries with an external charger. Rechargeable batteries are not recommended, but if used we highly recommend 1.5 V rechargeable batteries. Nonrechargeable lithium AA batteries may provide longer battery life than standard alkaline batteries. Do not mix battery chemistries. Do not exceed 3.6 V total combined battery voltage.
HAS THE HEADSET BEEN SUCCESSFULLY TESTED WITH CABLE EXTENSIONS?
Cable extensions are not recommended as they may not maintain bandwidth. The provided 6.0-meter cable is considered optimal.
IS THE VIDEO SIGNAL CABLE DISPLAYPORTTM OR
MINI-DISPLAYPORTTM AT THE PC END The cable attached to the headset is DisplayPortTM 1.3; the HP Reverb G2 VR Headset comes with a DisplayPortTM to the mini-DisplayPortTM adapter.
CAN THE DISPLAYPORTTM BE ADAPTED TO WORK ON A LAPTOP THAT ONLY HAS HDMI? ARE THERE ANY KNOWN HDMI ADAPTERS THAT WILL WORK RELIABLY WITH THE HEADSET?
No, the HP Reverb G2 VR Headset requires DisplayPort™ 1.3; HDMI adapters cannot handle the bandwidth required. You can, however, use a USB-C™ port on your laptop with a USB-C™ to DisplayPort™ adapter, provided it supports DisplayPort™ 1.3.
ARE REPLACEMENT CABLES AVAILABLE FOR PURCHASE?
Yes, replacement cables can be purchased separately.
ARE REPLACEMENT LENSES AVAILABLE FOR PURCHASE?
No, the lenses are not replaceable. While the lenses are removable, doing so may void your warranty.1
CAN YOU WEAR EYEGLASSES WHILE USING THE HEADSET? ARE THERE LENS SPACERS OR PROTECTORS AVAILABLE TO PROTECT MY EYEGLASSES?
Yes, most eyeglasses will fit comfortably with the headset. There are no spacers, but the face padding is sufficient to hold the HMD away from your eyeglasses in most instances.
WHY LCD PANELS INSTEAD OF OLED PANELS?
LCD panels provide superior color and clarity compared to OLED panels, and they are also less expensive. Each pixel in a display is composed of colored sub-pixels, and the combinations of the brightness of the sub-pixels combine to create the color your eyes see from the pixel. In LCD displays, each pixel has a red, green, and blue sub-pixel, which is an optimal arrangement. In most OLED panels, the sub-pixels are arranged in a PenTile pattern, which leaves most pixels with only two colors of sub-pixels. LCDs also have better fill ratios, meaning that there is less black space between pixels, creating less ‘screen door’ effect and greater image clarity.
IT LOOKS LIKE MY LEFT DISPLAY IS STRETCHED, AND THE RIGHT DISPLAY IS OFF-CENTERED AND HALF-BLACK. HOW CAN I FIX THIS?
CAN I DISABLE THE WINDOWS BUTTON ON THE CONTROLLER?
You can only disable the Windows button by setting the entire computer to ‘kiosk mode.’ In kiosk mode, the user can only access a limited set of applications, and the Windows key is inactive. Kiosk mode may not be appropriate for your use case. In previous versions of Windows, pressing the Windows button would close the running VR application and bring up the Welcome Cliff House. Now, it only brings up the quick action menu. You may not need to disable the Windows key on newer versions of Windows.
Information about setting your computer into kiosk mode can be found here.
MY HP MOTION CONTROLLER JOYSTICK WILL SOMETIMES STICK TO ONE SIDE. WHAT SHOULD I DO TO PREVENT THIS?
This issue is corrected by fully depressing the joystick until it clicks and it will move freely.
WHY ARE MY HP MOTION CONTROLLER MODELS NOT SHOWING UP CORRECTLY IN A GAME?
While most games don’t display the controllers or use the models installed by the driver, some games use their own versions of the controller models, either to customize them or to display contextual help for the available inputs. Usually, this doesn’t block any features of the games but might lead to confusion or even visual artifacts. This can only be fixed with an update of the game itself.
DOES THE HP REVERB G2 VR HEADSET SUPPORT GESTURE RECOGNITION?
No, WMR headsets do not currently support gesture recognition.
HOW DO I GET HP REVERB G2 TO WORK WITH VALVE KNUCKLES, HTC VIVE HAND CONTROLLERS, OR HTC VIVE OBJECT TRACKER?
This can be achieved using third-party software. Find the instructions here. Note that set up requires HTC external trackers (base stations) to track the controllers. If the base stations are moved, controllers will need to be completely reconfigured from the beginning of the set up process.
CAN I ACCESS THE CAMERA DATA/SOFTWARE DEVELOPER’S KIT?
The camera data is not available for developers. However, when wearing the headset you can peek into the real world through the cameras using flashlight mode. You can access flashlight mode by opening the Windows menu with the controller, or if voice commands are on, by saying “flashlight.”
CAN THE HP REVERB G2 BE USED OUTDOORS?
NOTE: HP recommends using only USB controllers built into the motherboard with Reverb G2 devices. If you are unable to connect your device, please contact HP Support.
Q 2.27: I AM GETTING A 13-14 “SOMETHING WENT WRONG” ERROR WHEN MY PC RESUMES FROM HIBERNATE (S4). WHAT SHOULD I DO?
Sometimes during the resume process, the video card can’t establish a connection, so unplugging the USB Type C™ from your PC and plugging it back in may help to establish a connection.
OTHERS STATE I AM LOUD OR THAT MY AUDIO IS CLIPPING WHILE I AM USING THE MICROPHONE WITH SOME APPLICATIONS. WHAT SHOULD I DO TO PREVENT THIS?
The input volume levels are automatically set to 100% when the HP Reverb G2 microphone is first recognized by a Windows PC. Because of the Reverb G2’s high-quality microphones, input sensitivity is much higher than the default Windows 10 settings expect. We recommend setting the Reverb G2 microphone input level starting at 50% and scale up from there. An optimal setting is specific to the user, especially when using applications that don’t have an “auto-gain” microphone setting. Examples of applications that have “auto-gain” are Skype, Zoom, Teams, and Cisco WebEx, but not all VR social or broadcasting applications have this feature.
WHERE IS THE BACK STRAP SUPPOSED TO BE WORN?
It is supposed to cradle the occipital lobe, which is the lump/bump on the back of your skull. Wearing it there will greatly improve FOV and sweet spot.
HOW CAN I POWER DOWN THE HEADSET WHILE STILL USING MY PC?
Unplug the AC connection adapter from the link box on the headset cable to remove power to the headset 3.0 STEAMVR
WHAT ARE STEAM AND STEAMVR?
Steam is a software publishing and distribution platform with an active community of VR enthusiasts that allows you to collect a library of VR and non-VR experiences. SteamVR is a software framework that connects VR software to VR hardware, it was created by the Valve Corporation and fills the same role as Microsoft’s Windows Mixed Reality platform or Facebook’s Oculus platform. Steam and SteamVR provide the software back-end to products like the HTC Vive, Valve Index, and the Steam controller. Steamworks is a set of tools and services that help game developers and publishers get the most out of distributing games on Steam.
HOW DO I INSTALL STEAMVR ON MY SYSTEM?
HOW DO I LAUNCH AN APPLICATION THAT REQUIRES STEAM VR?
Connect your Windows Mixed Reality headset and launch the Windows Mixed Reality Portal. You may need to complete room set up if you are in a new location.
CAN I DEVELOP DIRECTLY ON A WINDOWS MIXED REALITY HEADSET WITHOUT USING STEAMVR? WHERE CAN I FIND GUIDANCE & SUPPORT?
FOR UNREAL ENGINE 4 (UE4): Yes, you can develop for Windows MR without using SteamVR using Unreal Engine 4. You must use Windows April 2018 update or later, and UE4 version 4.21 or later. SteamVR will still launch automatically when starting UE4. There are two steps to disable this:
FOR UNITY: Unity 2017.2 and later features built-in Windows Mixed Reality and HoloLens support, which includes a wide range of tools, packages, and resources that make it simple to author a game or app for both VR and MR, and makes it available in the Microsoft Store. Learn more here.
HOW DO I MIGRATE HTC-BASED CONTENT (STEAMVR) TO WINDOWS MIXED REALITY?
You can play most experiences designed for the HTC Vive by using the Windows Mixed Reality bridge for SteamVR. This is available for free on the Steam store. Not all experiences are guaranteed to work; for example, the buttons may seem inappropriate or missing. If you are the content developer, you can enable the appropriate plug-in in your game’s editor.
CAN I LAUNCH STEAMVR WITHOUT AN INTERNET CONNECTION (OFFLINE)?
An internet connection is required to download and install SteamVR. Once the installation is complete, you can run SteamVR offline.
HOW DO I DO A QUICK CALIBRATE IN STEAMVR?
If you find that the center of the VR space is offset or the VR floor isn’t the appropriate height, you can use this quick method to make the adjustments: In SteamVR, open the left nav > select DEVELOPER > select DEVELOPER SETTERINGS > scroll to find the QUICK CALIBRATE button > set the headset on the floor in the center of the VR space > click the QUICK CALIBRATE button.
WHAT COMMON HEADSET-TRACKING CHALLENGES MIGHT I RUN INTO AND HOW DO I RESOLVE THEM?
The tracking system should provide six degrees of freedom (6DOF), which means movement in three dimensions (front-back, left-right, and up-down) and rotation in three dimensions (yaw, pitch, and roll). Sometimes you may get only rotation tracking (3DOF). This usually occurs when the headset has been unable to see the floor and/or walls for more than a few seconds. The issue can be resolved by allowing the cameras to get a clear view of the floors and walls. Another possible issue is that the floor is not in the right position, or your starting position in your VR experience is not where you want it to be in the real world. Both issues can be resolved by opening the Windows Mixed Reality window and going through room setup again.
WHAT KNOWN HAND CONTROLLER TRACKING CHALLENGES ARE THERE AND WHAT ARE THE RECOMMENDED SOLUTIONS?
The hand controllers will only track when the cameras on the headset can see them. Keep the controllers in the tracked area to maintain optimal tracking. If you still cannot see the controllers, be sure that they are paired to the headset.
CAN I RUN WMR WITHOUT AN INTERNET CONNECTION (OFFLINE)?
Yes, after initially configuring the Windows Mixed Reality Portal using an internet connection. The first time the Windows Mixed Reality Portal is set up, updates will download and install from the internet. After set up, you can work offline.
MY HEIGHT IS NOT CORRECT IN VR – HOW DO I FIX IT?
OUTSIDE A VR EXPERIENCE: Run room setup.
INSIDE A VR EXPERIENCE: Navigate to the Windows Cliff House, press the Windows button to open the start menu, click on ALL APPLICATIONS and open the FLOOR ADJUSTMENT app.
MULTIPLE SETS OF HP WMR DEVICES ARE DEPLOYED IN ADJACENT AREAS – IS MUTUAL INTERFERENCE GOING TO BE AN ISSUE?
WMR devices typically do not have trouble operating near each other. For example, you should not experience problems with tracking. However, the controllers and headsets are connected by Bluetooth®. Like all Bluetooth® devices, if there is too much radio interference then there may be connectivity issues.
TIPS FOR CREATING SHARED VR SPACE BOUNDARIES?
You may have multiple people in VR while in the same area. It’s important to have boundaries set up for each user that do not come close to overlapping the other users. People will often reach outside the boundary even if their feet don’t walk outside of it. Considering two people doing this at the same time; a five-foot buffer between boundaries is recommended.
HOW DO I DISABLE/ENABLE THE WINDOWS BUTTON ON THE CONTROLLER?*
You may find that users accidentally press the Windows button on the VR controllers. This takes the user out of the VR experience and returns them to the Cliff House. You may need to create this DWORD to change its value:
CAN I CHANGE THE HEADSET IDLE TIMEOUT?*
By default, WMR headsets turn off after 15 minutes of idle. This will pause Mixed Reality and any VR experience being displayed. If you have a non-interactive demonstration, you may find you want to extend the default timeout. You may need to create this DWORD to set its value:
THE MIXED REALITY PORTAL SAYS “CAN’T RUN MIXED REALITY ON THIS HEADSET” BUT THIS WORKED FINE WITH MY PREVIOUS WMR HEADSET. WHAT SHOULD I DO?
This may happen because your HP Reverb G2 requires a more powerful PC to ensure the best experience. For more information, please review the minimum PC requirements.
H P I N C . C R E A T E S T E C H N O L O G Y T H A T M A K E S L I F E B E T T E R F O R E V E R Y O N E , E V E R Y W H E R E . T H R O U G H
O U R P O R T F O L I O O F P R I N T E R S , P C S , M O B I L E D E V I C E S , S O L U T I O N S , A N D S E R V I C E S , W E E N G I N E E R
E X P E R I E N C E S T H A T A M A Z E . M O R E I N F O R M A T I O N A B O U T H P V R S O L U T I O N S I S A V A I L A B L E A T : HP.C O M/REVERB
1. One (1) year standard limited warranty. Optional Care Packs are available to extend your protection beyond the standard limited warranty. For details, visit hp.com/go/cpc.
© Copyright 2021 HP Development Company, L.P. The information herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Intel, the Intel logo, Core and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. NVIDIA and Quadro are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. 4AA8-0278ENW, July 2021
| hp Reverb G2 Omnicept Edition [pdf] Instruction Manual Reverb G2 Omnicept Edition, Reverb G2, Omnicept Edition, Edition |
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