Reset Instructions for JBL E45BT, E55BT, T450BT and E55BT Quincy

How can I reset my JBL E45BT, E55BT, T450BT and E55BT Quincy headphones?

With the headphones switched ON, press and hold the Volume + and Volume – buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.

References

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. JBL E55BT not working. I have tried factory resetting but no success. They turn on and off randomly, without my input. They stay on for 10 seconds longest, making the on sound, then switch off silently 10 seconds later. I have tried everything I can – recharging, resetting, factory restore – nothing works

    Ben Collins asks JBL E55BT not working. I have tried factory resetting but no success. They turn on and off randomly, without my input. They stay on for 10 seconds longest, making the on sound, then switch off silently 10 seconds later. I have tried everything I can - recharging, resetting, factory restore - nothing works
    Manuals+ clarified question
    Question

    How can I fix my JBL E55BT headphones if they randomly turn on and off even after a factory reset?

    Answer

    Since you have already attempted the standard factory reset (holding Volume + and Volume - for more than 5 seconds while powered on) and ensured the device is charged, the behavior you are describing—randomly turning on and off and silent shutdowns—often indicates a hardware failure.

    Potential causes for this specific behavior include:

    • Power Button Malfunction: The physical switch or internal contact may be stuck or short-circuiting, triggering the power cycle.
    • Battery Degradation: If the battery can no longer maintain a stable voltage under load, the device will shut down shortly after the startup sequence.
    • Internal Short: Moisture or physical damage may be causing an internal circuit issue.

    Because software resets have failed, we recommend contacting JBL Customer Support for warranty options or a repair, as this likely requires internal inspection or component replacement.

    1. I have a similar problem where they work they’ll turn on but randomly turn off after a while sometimes but they don’t always turn on right away I have to keep trying to push the power slider switch to get it to work and sometimes when I am about to give up it’ll work or when ill give up it still won’t work. the charger but the charge red light will turn off then I’ll move the headphones and the red light goes back on and when they turn on it says 100% so I don’t honestly know if it’s just that it’s not charging and its great battery life that is keeping at 100%, or of its actually charging it that’s keeping at 100% charged. By the way, my model name that my headphones are is the JBL E45bt.

      Kaedon Heimann asks I have a similar problem where they work they'll turn on but randomly turn off after a while sometimes but they don't always turn on right away I have to keep trying to push the power slider switch to get it to work and sometimes when I am about to give up it'll work or when ill give up it still won't work. the charger but the charge red light will turn off then I'll move the headphones and the red light goes back on and when they turn on it says 100% so I don't honestly know if it's just that it's not charging and its great battery life that is keeping at 100%, or of its actually charging it that's keeping at 100% charged. By the way, my model name that my headphones are is the JBL E45bt.
      Manuals+ clarified question
      Question

      How can I fix my JBL E55BT headphones if they randomly turn on and off even after a factory reset?

      Answer

      I have a similar problem where they work they'll turn on but randomly turn off after a while sometimes but they don't always turn on right away I have to keep trying to push the power slider switch to get it to work and sometimes when I am about to give up it'll work or when ill give up it still won't work. the charger but the charge red light will turn off then I'll move the headphones and the red light goes back on and when they turn on it says 100% so I don't honestly know if it's just that it's not charging and its great battery life that is keeping at 100%, or of its actually charging it that's keeping at 100% charged. By the way, my model name that my headphones are is the JBL E45bt.

      1. Did you find a fix for this by any chance? I’m experiencing the exact same problem you described. Headphones turn off randomly, sometimes almost instantly. Charging shows red light for only a while and headphones show 100% when connected. I have the E55BTs.

    2. The same thing happens to me and I don’t know what to do

      Me pasa lo mismo y no se que hacer

  2. I have exactly the same problem as previously discussed. Has anyone got any solution?

    tengo exactamente el mismo problema que han comentado anteriormente. Alguien consiguió alguna solución?

    jose leon asks <em>I have exactly the same problem as previously discussed. Has anyone got any solution?</em>

    tengo exactamente el mismo problema que han comentado anteriormente. Alguien consiguió alguna solución?

    Manuals+ clarified question
    Question

    How do I reset my JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones?

    Answer

    To reset your JBL E45BT, E55BT, T450BT, or E55BT Quincy Edition headphones to factory settings, follow these steps:

    1. Ensure the headphones are switched ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    3. The LED indicator will blink in two colors, indicating the reset is complete.

    After the reset, you will need to pair the headphones with your device again as the pairing history has been cleared.

  3. My JBL Bluetooth Headphones turn themselves off and on. Any solution?
    Mis Audifonos Bluetooth JBL se apagan y encienden solos. Alguna solución?

    Juan Gomez asks <em>My JBL Bluetooth Headphones turn themselves off and on. Any solution?</em>
    Mis Audifonos Bluetooth JBL se apagan y encienden solos. Alguna solución?
    Manuals+ clarified question
    Question

    My JBL Bluetooth headphones keep turning off and on by themselves. How can I fix this?

    Answer

    To resolve issues where your JBL headphones are turning off and on automatically, you should perform a factory reset. Follow these steps:

    1. Ensure the headphones are switched ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    3. The LED indicator should blink in two colors, indicating the reset is complete.

    After the reset, you will need to pair the headphones with your device again. If the problem persists, ensure the battery is fully charged and check that the power button is not physically stuck.

  4. We are all having the same problem. Has anyone found the solution?

    Estamos todos com o mesmo problema alguém encontrou a solução?

    vinicius silva asks <em>We are all having the same problem. Has anyone found the solution?</em>

    Estamos todos com o mesmo problema alguém encontrou a solução?

    Manuals+ clarified question
    Question

    How do I reset my JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones?

    Answer

    To reset your JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones to factory settings, follow these steps:

    1. Ensure the headphones are switched ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    3. The LED indicator will blink in two colors, indicating the reset is complete.

    After the reset, you will need to pair the headphones with your device again.

  5. PLEASE, WHAT CAN BE DONE TO SOLVE IT?

    PORFAVOR QUE SE PUEDE HACER PARA SOLUCIONARLO

    Anonymous asks <em>PLEASE, WHAT CAN BE DONE TO SOLVE IT?</em>

    PORFAVOR QUE SE PUEDE HACER PARA SOLUCIONARLO

    Manuals+ clarified question
    Question

    How do I reset my JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones to solve technical issues?

    Answer

    To resolve issues with your JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones, you can perform a factory reset by following these steps:

    1. Ensure the headphones are switched ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    3. The LED indicator will blink in two colors, indicating that the device has been reset to factory settings.

    After the reset, you will need to pair the headphones with your Bluetooth device again.

  6. Idem en JBL 510bt

    Eduardo Nunez asks Idem en JBL 510bt
    Manuals+ clarified question
    Question

    How do I reset the JBL Tune 510BT headphones?

    Answer

    To reset your JBL Tune 510BT headphones, follow these steps:

    1. Ensure the headphones are powered ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for approximately 5 seconds.
    3. The LED indicator will flash, indicating the factory reset is complete.
    4. The headphones will then power off or enter pairing mode automatically.

    After resetting, you will need to 'forget' the device in your Bluetooth settings on your phone or computer before pairing them again.

  7. I am also facing the same problem, is there any solution to this problem?

    Anonymous asks I am also facing the same problem, is there any solution to this problem?
    Manuals+ clarified question
    Question

    How do I reset my JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones?

    Answer

    To reset your JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones to factory settings, follow these steps:

    1. Ensure the headphones are switched ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    3. The LED indicator will blink in two colors, indicating the reset is complete.

    After the reset, you will need to pair the headphones with your Bluetooth devices again.

  8. RANDOM PLAY Hello !. Random play no longer works on my headphones when I use the built-in MP3 player. How can I activate it again? Thanks
    REPRODUCCIÓN ALEATORIA Hola!. En mis auriculares no funciona más la reproducción aleatoria cuando utilizo el reproductor de MP3 integrado. Cómo la puedo activar nuevamente? Gracias

    Iván Ernesto asks <em>RANDOM PLAY Hello !. Random play no longer works on my headphones when I use the built-in MP3 player. How can I activate it again? Thanks</em>
    REPRODUCCIÓN ALEATORIA Hola!. En mis auriculares no funciona más la reproducción aleatoria cuando utilizo el reproductor de MP3 integrado. Cómo la puedo activar nuevamente? Gracias
    Manuals+ clarified question
    Question

    How do I reactivate random play on the built-in MP3 player of my JBL headphones?

    Answer

    Based on the models listed (JBL E45BT, E55BT, T450BT, and E55BT Quincy), these headphones are Bluetooth-only devices and do not feature a built-in MP3 player or SD card slot. If you are using a different JBL model that includes a built-in player, please verify the specific model number.

    However, if your headphones are malfunctioning, you can perform a factory reset to see if it restores default behavior: With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED should blink two colors, indicating the reset is complete.

    If you are playing music from a mobile device via Bluetooth, the 'Random' or 'Shuffle' setting is controlled by the music app on your phone (such as Spotify or Apple Music) rather than the headphones themselves.

  9. Can you please tell me how to reset the JBL T460BT headphones to factory settings?
    Подскажите пожалуйста как сбросить наушники JBL T460BT до заводских настроек?

    Anonymous asks <em>Can you please tell me how to reset the JBL T460BT headphones to factory settings?</em>
    Подскажите пожалуйста как сбросить наушники JBL T460BT до заводских настроек?
    Manuals+ clarified question
    Question

    How do I reset the JBL T460BT headphones to factory settings?

    Answer

    To reset your JBL T460BT headphones to factory settings, follow these steps:

    1. Ensure the headphones are switched ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    3. The LED indicator will blink in two colors, indicating that the reset is complete and the device has returned to factory settings.
  10. I have the same problem. any solution?
    tengo el mismo problema. alguna solucion?

    maria asks <em>I have the same problem. any solution?</em>
    tengo el mismo problema. alguna solucion?
    Manuals+ clarified question
    Question

    How do I reset my JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones?

    Answer

    To reset your JBL E45BT, E55BT, T450BT, or E55BT Quincy headphones to factory settings, follow these steps:

    1. Ensure the headphones are switched ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    3. The LED indicator will blink in two colors, indicating the reset is complete.

    After the reset, you will need to pair the headphones with your device again.

  11. Hey, not sure if this helps anyone. I had problems disconnecting the Bluetooth pairing with my pair. Once I reset it , was flashing then randomly turned of. I realised once it started flashing then you could connect it to a device.

    Have a nice day!!

    K asks Hey, not sure if this helps anyone. I had problems disconnecting the Bluetooth pairing with my pair. Once I reset it , was flashing then randomly turned of. I realised once it started flashing then you could connect it to a device.

    Have a nice day!!

    Manuals+ clarified question
    Question

    How do I know when the JBL headphones are ready to pair after a reset?

    Answer

    Based on your experience and the manual instructions for the JBL E45BT, E55BT, T450BT, and E55BT Quincy, the reset process is confirmed as follows:

    • With the headphones powered ON, press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    • The LED will blink in two colors, indicating the factory reset is complete.
    • Once the reset is finished and the device is powered back on, the flashing LED indicates that the headphones have entered pairing mode, allowing them to be discovered by your Bluetooth device.

    If the device turns off unexpectedly after the reset, ensure it has sufficient battery charge before attempting to pair again.

  12. JBL E55BT not working. I have tried factory resetting but no success. They turn on and off randomly, without my input. They stay on for 10 seconds longest, making the on sound, then switch off silently 10 seconds later. I have tried everything I can – recharging, resetting, factory restore – nothing works

    nbt asks JBL E55BT not working. I have tried factory resetting but no success. They turn on and off randomly, without my input. They stay on for 10 seconds longest, making the on sound, then switch off silently 10 seconds later. I have tried everything I can - recharging, resetting, factory restore - nothing works
    Manuals+ clarified question
    Question

    How can I fix my JBL E55BT headphones if they turn on and off randomly even after a factory reset?

    Answer

    Since you have already attempted the standard factory reset (holding Volume + and Volume - for more than 5 seconds while powered on) and the device continues to power cycle randomly, there may be a hardware issue or a stuck power switch.

    Please try the following additional steps:

    • Check the Power Switch: Ensure the power slider is not physically stuck or obstructed by debris, which can cause intermittent contact.
    • Deep Discharge: Allow the battery to drain completely until the unit will not turn on at all, then charge it to 100% using a different USB cable and power source to rule out charging issues.
    • Firmware Check: If the headphones stay on long enough to connect to a computer, check the JBL website for any available firmware update tools that might stabilize the operating system.

    If the headphones continue to shut down after 10 seconds, it likely indicates a failing internal battery or a short circuit on the mainboard. If your device is still under warranty, we recommend contacting JBL support for a repair or replacement.

  13. I have a jbl vj084 it does not turn on or turn on, how do I solve it?
    tengo un jbl vj084 no prende ni enciende como lo soluciono?

    jeampiere asin asks <em>I have a jbl vj084 it does not turn on or turn on, how do I solve it?<e/em>
    tengo un jbl vj084 no prende ni enciende como lo soluciono?
    Manuals+ clarified question
    Question

    How do I fix my JBL VJ084 headphones if they will not turn on?

    Answer

    If your headphones are not turning on, please try the following troubleshooting steps:

    • Check the Charge: Connect the headphones to a known working power source using a functional USB cable. Leave them to charge for at least 2 hours. Look for a charging indicator light.
    • Hard Reset: While the post instructions for E-series models suggest holding Volume + and Volume - for 5 seconds while ON, if your device won't power on, try holding the Power button for 15-30 seconds while it is unplugged to discharge any static.
    • Try a Different Cable: Sometimes the charging cable or the USB port is faulty. Try a different micro-USB cable and a different wall adapter.

    Note: The model VJ084 is often associated with generic or OEM versions of headphones. If these steps do not work, the internal battery may have failed.

  14. I have exactly the same problem. This seems to be a JBL issue. Mine is Tunes 500BT
    Tenho exatamente o mesmo problema. Isso parece ser um problema da JBL. O meu é o Tunes 500BT

    Alan asks <em>I have exactly the same problem. This seems to be a JBL issue. Mine is Tunes 500BT<e/em>
    Tenho exatamente o mesmo problema. Isso parece ser um problema da JBL. O meu é o Tunes 500BT
    Manuals+ clarified question
    Question

    How do I reset my JBL Tune 500BT headphones?

    Answer

    To reset your JBL Tune 500BT headphones, please follow these steps:

    1. Ensure the headphones are powered ON.
    2. Press and hold the Volume + and Volume - buttons simultaneously for approximately 5 seconds.
    3. The LED indicator should flash, indicating the factory reset is complete.
    4. The headphones will then power off or enter pairing mode automatically.

    After resetting, you will need to "forget" the device in your phone or computer's Bluetooth settings before attempting to pair them again.

  15. my phone keeps blinking with a white light and doesn’t turn on or off, does anyone know what it is?
    meu fone fica piscando com uma luz branca e não liga e nem desliga, alguém sabe oq é?

    Lara asks <em>my phone keeps blinking with a white light and doesn't turn on or off, does anyone know what it is?
    meu fone fica piscando com uma luz branca e não liga e nem desliga, alguém sabe oq é?
    Manuals+ clarified question
    Question

    My headphones are blinking with a white light and will not turn on or off. How can I fix this?

    Answer

    If your JBL headphones (E45BT, E55BT, T450BT, or E55BT Quincy) are unresponsive and blinking a white light, you should attempt a factory reset to restore functionality. Follow these steps:

    1. Ensure the device is not plugged into a charging cable.
    2. Press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds.
    3. The LED should blink two different colors, indicating the reset is complete.

    If the device remains frozen and will not respond to the button combination, allow the battery to drain completely until the light turns off, then charge it fully and try powering it on again. If the problem persists, there may be a hardware fault with the power switch or internal circuitry.

  16. I have a JBL E55BT phone, it doesn’t show the name for me to connect via bluetooth, I can’t pair at all, I’ve tried to reset it and it still doesn’t appear.
    Tenho um fone JBL E55BT, ele não aparece o nome para eu conectar via bluetooth, não consigo parelhar de maneira alguma, já tentei dar o reset e mesmo assim não aparece.

    Lucas asks <em>I have a JBL E55BT phone, it doesn't show the name for me to connect via bluetooth, I can't pair at all, I've tried to reset it and it still doesn't appear.
    Tenho um fone JBL E55BT, ele não aparece o nome para eu conectar via bluetooth, não consigo parelhar de maneira alguma, já tentei dar o reset e mesmo assim não aparece.
    Manuals+ clarified question
    Question

    Why are my JBL E55BT headphones not appearing in the Bluetooth device list even after a factory reset?

    Answer

    If your JBL E55BT headphones are not appearing in your Bluetooth list after a reset, please try the following steps to ensure they are in pairing mode:

    • Verify Reset: With the headphones powered ON, press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds. The LED should blink two colors to indicate the reset was successful.
    • Enter Pairing Mode: After resetting, you may need to manually trigger pairing mode. Press the Bluetooth button (usually located on the bottom of the right ear cup) to make the device discoverable.
    • Check the Source Device: Turn Bluetooth off and back on on your phone or computer. Ensure no other previously paired devices are interfering with the connection.
    • Battery Level: Ensure the headphones have sufficient charge, as low battery can sometimes cause Bluetooth discovery issues.

    If the device name still does not appear on any source device after these steps, there may be a hardware fault with the Bluetooth transmitter.

  17. hi I have T450bt headphones that after charging the light does not turn off and do not connect, I tried to reset
    but it is not possible does anyone know how to solve the problem thanks
    salve ho delle cuffie T450bt che dopo la carica non si spegne la spia e non si connettono, ho provato a resettare
    ma non si riesce qualcuno sa come risolvere il problema grazie

    Accursio Sabella asks <em>hi I have T450bt headphones that after charging the light does not turn off and do not connect, I tried to reset
    but it is not possible does anyone know how to solve the problem thanks
    salve ho delle cuffie T450bt che dopo la carica non si spegne la spia e non si connettono, ho provato a resettare
    ma non si riesce qualcuno sa come risolvere il problema grazie
    Manuals+ clarified question
    Question

    How can I fix my JBL T450BT headphones if the charging light stays on, they won't connect, and the standard reset isn't working?

    Answer

    If your JBL T450BT headphones are unresponsive with a stuck charging light, please try the following steps:

    • Verify the Reset Procedure: Ensure the headphones are powered ON (if possible) and press and hold the Volume + and Volume - buttons simultaneously for more than 5 seconds. The LED should blink two colors to indicate a successful factory reset.
    • Power Cycle: If the device is frozen, try connecting it to a power source and then disconnecting it, or wait for the battery to drain completely until the light turns off, then charge it fully and try the reset again.
    • Check the Cable: Ensure you are using a functional micro-USB cable and a standard 5V power adapter, as improper voltage can sometimes cause the charging circuit to hang.

    If the light remains on and the buttons do not respond after these steps, the device may have a hardware fault or a crashed firmware state that requires professional service.

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