SUNPOWER Monitoring LED Indicators Instructions

Monitoring LED Indicators
Instruction Manual

Refer to this guide for SunPower Monitoring LED status, indications, and troubleshooting instructions.
For PVS devices with a single LED, please refer to the color codes below.

LED	Normal	Error Indication
Power	ON (BLUE)	OFF PVS device is not powered on. Please check your connection to a power source.
Inverter or AC Module	OFF ON (RED)	We aren’t receiving data from one or more of the SunPower solar system devices at your site for one of these reasons: weather conditions are not favorable for solar production or there is a problem with your system.
Device Communication	OFF	ON (RED) There might be an issue with the equipment that sends us your site’s energy data. Don’t worry, your solar system is most likely operating normally.
Cellular Communication	OFF	ON (RED) Your SunPower PVS monitoring system is experiencing issues connecting to your home internet and cellular communication, which may be enabled for service support.
Internet Communication	OFF	ON (RED) Your SunPower PVS monitoring system is experiencing issues connecting to your home internet. This could be due to a weak signal between your wireless router and your PVS device, a change to your WiFi network or password, or a loss of connection from your internet provider.

Please refer to the FAQ section of your monitoring app for a troubleshooting guide or contact Customer Support through the mySunPower app or call 1-800- SUNPOWER