Clear Captions Mobile App User Guide
Accepting a call while phone is locked
- Swipe right on slide bar.
- Tap
icon.
NOTE: If you use a passcode to unlock your phone, enter when prompted to view captions.
Accepting a call while phone is unlocked
- Tap
icon. - Start call.
Adding Contacts
Tagging a Contact as a Favorite
- In Contact display, tap Add to Favorites.
- A heart icon will be displayed on Contact, indicating it is a Favorite.
- Tap OK to confirm as a Favorite.
NOTE: If a Contact has more than one phone number associated with it, tap the phone number you wish to designate as a Favorite.
Using Call History to View Captioned Calls
Changing Caption Size and Color
Forwarding Calls to Your Clear Captions Telephone Number
NOTE: To enable call forwarding using Verizon/Sprint/US Cellular services, dial *72 on the iPhone, followed by your Clear Captions
telephone number. To disable the call forwarding, dial *73.
- Go to the iPhone Settings screen.
- Tap Phone.
- Tap Call Forwarding.
- Tap the Call Forwarding slider to enable.
- Tap Forward To.
- Enter your ClearCaptions telephone number when prompted.
List of Mobile Carriers. Parent carriers are listed in bold. Mobile Virtual Network Operators (MVNO) that use their network are listed alphabetically.
TMOBILE
- MetroPCS
- Mint Mobile*
- Walmart Family Mobile
- US Mobile (Try Verizon method alternatively)
- Enable Dial **21*Phone Number#
- Disable ##21#
*Mint Mobile: add 1 before phone number (**21*1 Phone Number#)
SPRINT
- Allvoi
- Altice Mobile
- Beast Mobile
- Best Cellular
- Boost*
- Chit Chat Mobile
- Eco Mobile
- Freedom Pop
- Net10 Wireless
- Enable Dial *72 followed by the phone number
- Disable *720
*Boost: Press Talk key on your phone to dial. You will hear 3 rapid beeps when complete.
VERIZON
- Charter
- Comcast
- Spectrum
- Straight Talk (Try AT&T method alternatively)
- Total Wireless
- Triphone
- US Mobile (Try T-Mobile method alternatively)
- Visible
- Xfinity
- Enable Dial *72 followed by the phone number
- Disable *73
AT&T
- Consumer Cellular (Jitterbug)
- Cricket
- Straight talk (Try Verizon method alternatively)
- Enable Go to home screen of iPhone. Go to Settings. Select Phone. Select Call Forwarding. Select Call Forwarding switch. Select Forward, then type in the customer’s ClearCaptions phone number with area code. When done, tap back button.
- Disable Go to home screen of iPhone. Go to Settings. Select Phone. Select Call Forwarding. Unselect the Call Forwarding switch.
© 2021 ClearCaptions LLC. All rights reserved. ClearCaptions, the ClearCaptions logo, “the CC phone” icon, “Words Matter.”, “blue” and “Get the whole conversation” are trademarks of ClearCaptions LLC. All other product or service names mentioned herein are the trademarks or registered trademarks of their respective owners. 2092-202110
Documents / Resources
 | Mobile App |
References
- User Manualmanual.tools
How do I set the back-light to turn off ?
How do I set the backlight to turn off?
The provided Quick Start Guide for the ClearCaptions Mobile App does not contain information on how to set the backlight to turn off. The manual focuses on features such as making calls, managing contacts, viewing call history, and changing caption size and color. It does not include settings related to the device's backlight.
Read the full Q&A page
Wht is the procedure for changing phone numbers in contacts and favorites? Thank you for your assistance
How do I change phone numbers in contacts and favorites?
The provided Quick Start Guide for the ClearCaptions Mobile App does not contain specific instructions for changing existing phone numbers in contacts or favorites. It only details how to add new contacts and tag them as favorites. Based on the manual, the app mirrors your iPhone's contacts, so changes might need to be made in your phone's native contacts application. If a contact is deleted in the ClearCaptions app, it will also be deleted from your phone's native contacts.
Read the full Q&A page