3Plus Vibe FAQ

3Plus Vibe-FEATURED
How do I reset my 3Plus Vibe?

There are two ways to reset the 3Plus Vibe.

  • Open the 3Plus Elite Series app and tap on the menu icon in the top left corner
    and select “Settings.” Select the “Reset” option and tap on the check mark.
    Select “OK” to confirm to reset the VIBE.
  • On the 3Plus VIBE, swipe through the screens until you see the “APPS” menu.
    Select the “Settings” icon and swipe until you see the “Reset” option. Tap on the
    icon and tap on the green check mark to reset the device.

 

How do I set reminders on my 3Plus Vibe?
  1. Open the 3Plus Elite Series app and tap on the menu icon in the top left corner and
    select “Reminders.”
  2. Select the “Add a New Reminder” at the bottom of the screen. Select the type of
    reminder you want to set by tapping on the arrow. Customize the time and date then
    select “Save” to sync your new reminder to your 3Plus VIBE.
  3. You can check what types of reminders you have set by going back to the app or looking
    in the “APPS” section of the 3Plus VIBE.
  4. The VIBE will vibrate twice and an icon will appear on the device when your reminder
    goes off.

 

How do I use the sleep mode feature?

You can set a sleep schedule or turn on and off the sleep mode before you go to bed at night.

Preset Sleep Schedule

  1. To set a sleep schedule, open the 3Plus Elite Series App, go to Settings and select Preset Sleep
  2. Set your Bed time and awake time.
  3. Turn on Auto Sleep and tap Save.

Manually Turn on & off

  1. To manually turn on sleep mode before you go to bed, on your Vibe, swipe left or right until you see the Sleep Tracker and tap to enter.
  2. Tap the Play button to turn on sleep mode.
  3. Tap the Stop button when you wake up to turn off sleep mode.

 

How long can the 3Plus VIBE store my activity data for without syncing to the Elite Series app?

The 3Plus VIBE can store your activity data for up to 5 days without syncing. If you forget to sync your data for 1 – 5 days, you will not lose the data for those days if you sync to the app by midnight on the fifth day. We recommend syncing your data to the app at least once a day.

 

How do I read text messages on my 3Plus VIBE?

When you receive a new text message, an icon will appear on the VIBE’s screen. Tap on the icon on the screen to read the message.

 

How do I read a text message that I accidentally cleared?
  1. Swipe through the VIBE and look for the Notifications Icon. Tap on the Green chat icon
    to read through the text message that you’ve previously cleared.
  2. Tap the “Clear All” to remove all alerts you’ve recently received. The VIBE can hold up to
    five most recent text messages, missed call, emails, social medias and calendar event
    notifications.

 

How do I use the Camera control feature on the 3Plus VIBE?

Open the 3Plus Elite Series app and open the camera in the settings section. Position your phone to take the picture you want. Swipe through the 3Plus VIBE and find the camera icon in the APPS section. Tap on the camera icon and 3Plus VIBE will countdown from 3 to take a picture. Your smartphone will automatically snap a picture and save it to your device. Works with the front facing camera and the rear facing camera on your smartphone.

 

How do I control my music with the 3Plus VIBE?

Swipe to the APPS section on the 3Plus VIBE and look for the music note icon. Tap on the music note icon which will lead you to the Play/Pause, Skip and Back button. The 3Plus VIBE can only control music from your smartphone’s default music app. (Google Play Music/Apple Music)

 

How can the 3Plus VIBE help me find my phone?

If you’ve misplaced your phone, the 3Plus VIBE can help you locate its position. Go to the APPS section on the 3Plus VIBE and tap on the find my phone icon. The VIBE will send a signal to your smartphone to vibrate and play the default alarm tone. (The VIBE must be within Bluetooth range to activate this feature)

 

How long does it take for the screen to timeout if I don’t use the 3Plus VIBE?

The screen will timeout after 10 seconds

 

When does the heart rate monitor automatically turn itself off on the 3Plus VIBE?
  • If the heart rate monitor is left on, it will continue reading your heart rate for three
    hours before it turns off.
  • If the heart rate monitor is left on and no one is wearing it, it can detect it’s not being
    worn and turn the heart rate monitor off to conserve battery.

 

Is the 3Plus VIBE water resistant?
  • Yes, the 3Plus VIBE is IP62 water resistant. This means that the 3Plus VIBE can handle
    normal daily activities like water splashing when washing your hands or drizzle from
    light rain. However, you should not take this swimming or wear this device in the
    shower.
  • If the watch gets wet, we recommend drying it off as soon as you can.

 

Why is my 3Plus VIBE losing battery life quickly?

Make sure you don’t leave the heart rate monitor on all day. We recommend using the heart rate auto track feature in the app settings if you want to track your heart rate throughout the day.

 

When does the 3Plus VIBE reset and what happens to the previous day’s activity data?

The 3Plus VIBE resets to zero at midnight every night. The data from the previous day is stored on our cloud and you can review your history on the 3Plus Elite Series app.

 

How to Videos

How to add Reminders

 

How to Charge your 3Plus Vibe

 

How to check your activity

 

How to create an account and pair the 3Plus Vibe

 

How to set your activity goals

 

How to track your sleep with the 3Plus Vibe

 

How to turn on notifications

 

References

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. How can I change a new custom background to my 3plus vibe

    Cómo puedo cambiar un nuevo fondo personalizado a mi 3plus vibe

    Eleany asks <em>How can I change a new custom background to my 3plus vibe</em>

    Cómo puedo cambiar un nuevo fondo personalizado a mi 3plus vibe

    Manuals+ clarified question
    Question

    How do I change the custom background on my 3Plus Vibe?

    Answer

    To change the background or watch face on your 3Plus Vibe, you will need to use the 3Plus Elite Series app on your smartphone. Follow these steps:

    1. Open the 3Plus Elite Series app.
    2. Tap on the Menu icon (three horizontal lines) in the top left corner of the home screen.
    3. Select Settings from the menu list.
    4. Tap on Watch Face.
    5. From here, you can select from available watch faces or follow the prompts to upload a custom image from your phone's gallery to use as a background.
    6. Once you have made your selection, ensure you sync the device to apply the changes.

    If you do not see the "Watch Face" option, ensure your app is updated to the latest version (e.g., version 1.5.7 or higher as shown in the support videos).

    Note: The 3Plus Vibe is water-resistant (IP62) but should not be worn while swimming or showering.

  2. how do i power it on after i charge it i tired charging it and now it wont turn on

    alyssa asks how do i power it on after i charge it i tired charging it and now it wont turn on
    Manuals+ clarified question
    Question

    How do I power on my 3Plus Vibe after charging it?

    Answer

    If your 3Plus Vibe does not automatically power on after charging, please try the following steps:

    • Check the Charge: Ensure the device was charged correctly. When connected to the charger, a battery icon should appear on the screen. If you did not see this, the device may not have received power.
    • Manual Power On: Most 3Plus devices power on automatically once they have sufficient charge. If it remains off, try pressing and holding the main button (if applicable) or tapping the screen repeatedly.
    • Perform a Reset: If the device is unresponsive but you believe it is charged, you can attempt a reset. While the manual primarily discusses resetting via the app or the device menu, if the screen is black, ensure the charging pins are clean and try reconnecting it to a power source to 'jumpstart' the display.

    If the device still refuses to turn on after a full charge cycle, there may be a hardware issue with the battery or the charging cable. You can find more specific guidance in the How to Charge your 3Plus Vibe video linked in the FAQ.

  3. A month ago the application does not validate my account. Failure. It lets me create a new one but in 24 hours it fails again.
    Hace un mes la aplicación no me valida la cuenta. Falla. Me deja crear una nueva pero en 24 hs falla nuevamente.

    Sebastián asks <em>A month ago the application does not validate my account. Failure. It lets me create a new one but in 24 hours it fails again.<e/em>
    Hace un mes la aplicación no me valida la cuenta. Falla. Me deja crear una nueva pero en 24 hs falla nuevamente.
    Manuals+ clarified question
    Question

    Why is the 3Plus Elite Series app failing to validate my account or losing validation after 24 hours?

    Answer

    It appears you are experiencing a recurring issue with the 3Plus Elite Series app account validation. While the manual does not provide a specific fix for server-side validation errors, you can try the following troubleshooting steps to resolve app-related glitches:

    • Clear App Cache: Go to your smartphone's settings, find the 3Plus Elite Series app, and clear the cache and data before attempting to log in again.
    • Check for Updates: Ensure you are using the latest version of the app from the Google Play Store or Apple App Store.
    • Reset the Device: Sometimes a hardware reset can help sync issues. On your Vibe, swipe to APPS > Settings > Reset and tap the green check mark.
    • Contact Support: Since this involves account validation failing after 24 hours, it may be a server-side issue. You can reach out to 3Plus support at www.3plususa.com for further assistance with your account status.

  4. My watch was lost days ago. I connect it from the iPhone with Bluetooth but I don’t know if I can send a signal that the watch rings to find it.
    El reloj se me perdió hace días. Lo Conecto desde el iPhone con Bluetooth pero no se si puedo enviar una señal q el reloj suene para encontrarlo.

    Carlos Otero asks <em>My watch was lost days ago. I connect it from the iPhone with Bluetooth but I don't know if I can send a signal that the watch rings to find it.<e/em>
    El reloj se me perdió hace días. Lo Conecto desde el iPhone con Bluetooth pero no se si puedo enviar una señal q el reloj suene para encontrarlo.
    Manuals+ clarified question
    Question

    Can I send a signal from my iPhone to make my 3Plus Vibe ring so I can find it?

    Answer

    The 3Plus Vibe does not have a feature to make the watch ring or emit a sound from your phone. While the watch can help you find your phone by making the phone vibrate and play an alarm, the reverse function (finding the watch via the phone app) is not supported.

    However, the 3Plus Vibe does include a Loss Protection feature that can be enabled in the app settings. When active, this feature will alert you if the Bluetooth connection between your watch and phone is broken, which can help prevent losing the device in the first place. To check this setting for future use:

    1. Open the 3Plus Elite Series app.
    2. Tap the menu icon in the top left corner and select Settings.
    3. Select Notifications.
    4. Ensure Loss Protection is toggled on and tap Save.

    Note: The watch must be within Bluetooth range for any synchronization or connection-based features to work.

  5. watch 3 plus Vibe lite has to receive calls
    el reloj 3 plus Vibe lite tiene para recibir llamadas

    Liudmila asks <em>watch 3 plus Vibe lite has to receive calls
    el reloj 3 plus Vibe lite tiene para recibir llamadas
    Manuals+ clarified question
    Question

    Does the 3Plus Vibe Lite have the ability to receive calls?

    Answer

    The 3Plus Vibe series, including the Vibe Lite, can receive notifications for missed calls, but it does not have a built-in speaker or microphone to answer and conduct phone calls directly from the watch.

    According to the product documentation and setup guides:

    • The device will vibrate and display a Missed Call icon or notification when you receive a call on your paired smartphone.
    • You can view a list of your most recent missed calls in the Notifications section of the watch.
    • To ensure you receive these alerts, you must enable "Calls" or "Missed Calls" within the 3Plus Elite Series app under Settings > Notifications.

    Note: While the user specifically mentioned the "Vibe Lite," the provided manual context for the standard "Vibe" indicates it supports notifications for calls but not two-way calling. It is highly likely the Lite version follows the same hardware limitations.

  6. hey i done a boo boo, i locked my watch and i forgot the button on the side broke, is there a way to fix the button so i can reset my watch? BTW its a 3plus vibe

    Christopher Grant asks hey i done a boo boo, i locked my watch and i forgot the button on the side broke, is there a way to fix the button so i can reset my watch? BTW its a 3plus vibe
    Manuals+ clarified question
    Question

    How can I reset my 3Plus Vibe if the side button is broken?

    Answer

    If the physical button on your 3Plus Vibe is broken, you can still reset the device using the 3Plus Elite Series app on your smartphone. This method does not require using the watch's side button.

    To reset via the app:

    1. Open the 3Plus Elite Series app.
    2. Tap the Menu icon (three lines) in the top left corner.
    3. Select Settings.
    4. Find and select the Reset option.
    5. Tap the check mark and then select OK to confirm.

    If the watch is currently locked and not syncing with the app, you may need to contact 3Plus support for hardware repair options, as there is no other documented way to trigger a factory reset without either the touch screen or the app connection.

  7. My 3Plus Vibe Lite Appp firmware number was deleted someway. Ican pair the app with my smartwatch, but can’t pair with my Motorola G 5G smartphone,tries to but, won’t. I did one time get a pairing code , but had no place to input the code. Doesn’t regonize my smartwatch sometimes., can’t get it to pair.

    Charlotte Gagnon asks My 3Plus Vibe Lite Appp firmware number was deleted someway. Ican pair the app with my smartwatch, but can't pair with my Motorola G 5G smartphone,tries to but, won't. I did one time get a pairing code , but had no place to input the code. Doesn't regonize my smartwatch sometimes., can't get it to pair.
    Manuals+ clarified question
    Question

    How do I troubleshoot pairing issues between my 3Plus Vibe Lite and a Motorola G 5G smartphone?

    Answer

    Based on the 3Plus Vibe FAQ and setup guidance, if you are experiencing pairing issues with your Motorola G 5G, please try the following troubleshooting steps:

    • Reset the Device: A common fix for pairing issues is to reset the watch. On your 3Plus Vibe, swipe to the APPS menu, select the Settings icon, swipe to Reset, and tap the green check mark.
    • Check App Compatibility: Ensure you are using the 3Plus Elite Series app. Open the app, tap the menu icon (top left), and select Pair Device to restart the process.
    • Bluetooth Range: Ensure your smartwatch is within immediate Bluetooth range of your smartphone during the pairing attempt.
    • Firmware/App Version: You can check your current app version by going to Settings > About Us or APP Version within the 3Plus Elite Series app. If the firmware number appears missing or deleted, a fresh installation of the app may be required.
    • Pairing Code: If a pairing code appears on the watch but there is no prompt on the phone, try clearing the Bluetooth cache on your Motorola smartphone or "forgetting" any previous 3Plus connections in your phone's Bluetooth settings before trying to pair through the app again.
  8. my watch doesn’t ring, nor does phone ring when I use the find my phone. how do I get it to use my ringtone? I’ve set the ringtone in the app management, notifications are on…

    Misty asks my watch doesn't ring, nor does phone ring when I use the find my phone. how do I get it to use my ringtone? I've set the ringtone in the app management, notifications are on...
    Manuals+ clarified question
    Question

    Why is my 3Plus Vibe not ringing and why does my phone not play the selected ringtone when using Find My Phone?

    Answer

    Based on the 3Plus Vibe documentation, here are the steps to troubleshoot the Find My Phone and notification issues:

    • Find My Phone Sound: When you activate the Find My Phone icon in the APPS section, the watch sends a signal to your smartphone to vibrate and play the default alarm tone. It may not support custom ringtones set within other app management sections; ensure your phone's default alarm volume is turned up and the device is not in 'Do Not Disturb' or 'Silent' mode.
    • Bluetooth Range: The Find My Phone feature only works if the VIBE is within Bluetooth range of your smartphone. If the connection is lost, the phone will not ring.
    • Watch Alerts: The 3Plus Vibe is designed to vibrate for notifications and reminders rather than play audible ringtones. For example, when a reminder goes off, the device will vibrate twice and display an icon.
    • Notification Check: If you are not receiving alerts, ensure the 3Plus Elite Series app has permission to access notifications in your phone's system settings. You can also view missed alerts by tapping the Green chat icon in the Notifications menu on the watch.

    If the phone still does not ring during a 'Find My Phone' search despite being connected, try restarting both your phone and the watch, or resetting the watch via Settings > Reset.

  9. I hit reset on my 3+pro vibe watch. Now how do I set the watch back up.

    V Roberson asks I hit reset on my 3+pro vibe watch. Now how do I set the watch back up.
    Manuals+ clarified question
    Question

    How do I set up my 3Plus Vibe watch after a reset?

    Answer

    To set up your 3Plus Vibe watch after a reset, you will need to pair it with the 3Plus Elite Series app on your smartphone. Follow these steps:

    • Download the App: Ensure you have the 3Plus Elite Series app installed on your mobile device.
    • Open the App: Launch the app and tap on the menu icon in the top left corner of the home screen.
    • Pair Device: Select the "Pair Device" option from the menu.
    • Follow On-Screen Prompts: The app will guide you through the pairing process to sync your watch with your phone.

    Once paired, you can customize your settings, such as notifications and reminders, directly through the app. For example, to set reminders, go to the app menu, select "Reminders," and tap "Add a New Reminder." To enable notifications, go to "Settings" > "Notifications" in the app and toggle on the alerts you wish to receive.

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